7 Things You Tell People Without Saying a Word

http://www.inc.com/larry-kim/7-things-you-tell-people-without-saying-a-word.html?cid=em01011week19day11a

Want to Be Extraordinarily Persuasive? Start by Banning These 3 Weak Words

http://www.inc.com/bill-murphy-jr/want-to-be-extraordinarily-persuasive-start-by-banning-these-3-weak-words.html?cid=em01011week18day03a

6 Foolproof Ways to Start a Networking Conversation With Absolutely Anyone

http://www.inc.com/minda-zetlin/6-foolproof-ways-to-start-a-networking-conversation-with-absolutely-anyone.html?cid=em01011week17day29a

5 Words Customers Hate (and What to Say Instead)

http://www.inc.com/geoffrey-james/5-words-smart-entrepreneurs-never-use.html?cid=em01011week16day21a

Please Stop Making These Ridiculous Mistakes on LinkedIn

http://www.inc.com/chris-dessi/please-stop-making-these-ridiculous-mistakes-on-linkedin.html?cid=em01011week16day19a

Lessons to Learn on Great, Terrible Customer Service

http://smallbiztrends.com/2016/04/providing-better-customer-service.html?inf_contact_key=211e36703943b79ca177f4dac31bc0441e0ba3cd5b02757a331e53eb97a01c32