by PawnMaster | Jan 9, 2020 | Customer Service
How do you treat people who want to support your business? Do you put them on hold? Do you wait to respond to their messages until it’s convenient for you? Do you ignore their feedback on your business? If you have trouble answering any of these customer service...
by PawnMaster | Jun 12, 2019 | Customer Service
As we enter the mid-year mark of 2019, so many people ask me, “How do you win and how do you have such a loyal customer base?” My response is fast, simple, and without hesitation…. Customer service. My team and I are committed to serving the underserved in our...
by PawnMaster | Apr 25, 2019 | Customer Focused Busines, Customer Reviews, Customer Service
Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since...
by PawnMaster | Jan 23, 2019 | Customer Experience, Customer Reviews, Customer Service
When customers speak, brands listen. That’s the baseline for doing business in a customer-centric economy. That’s why you just can’t emphasize the importance of customer reviews! Customer reviews have come a long way from simple word-of-mouth recommendations to...
by PawnMaster | Jan 17, 2019 | Customer Focus, Customer Reviews, Customer Service
I’ve been in the pawn business for over 20 years and you better believe that I’ve seen my fair share of unhappy clients. The first time you’re faced with an upset customer, it’s a lot to take in. Even the most experienced brokers will have...
by PawnMaster | Sep 30, 2017 | Customer Focus, Customer Focused Busines, Customer Focused Business, Customer Service
You don’t have to be the next Amazon to be the “next Amazon.” With a level of scale that’s quite literally taking over the world, sales in the 12-figure range annually and much-publicized forays into brick and mortar retail...
