by PawnMaster | Apr 25, 2019 | Customer Focused Busines, Customer Reviews, Customer Service
Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since...
by PawnMaster | Jan 23, 2019 | Customer Experience, Customer Reviews, Customer Service
When customers speak, brands listen. That’s the baseline for doing business in a customer-centric economy. That’s why you just can’t emphasize the importance of customer reviews! Customer reviews have come a long way from simple word-of-mouth recommendations to...
by PawnMaster | Jan 17, 2019 | Customer Focus, Customer Reviews, Customer Service
I’ve been in the pawn business for over 20 years and you better believe that I’ve seen my fair share of unhappy clients. The first time you’re faced with an upset customer, it’s a lot to take in. Even the most experienced brokers will have...
by PawnMaster | Nov 14, 2017 | Customer Experience, Customer Focus, Customer Reviews
Would you reconsider your attitude on consumer reviews if 97 percent of customers said they had read reviews for local businesses in 2017? Well, that is one of the findings of BrightLocal’s 2017 Local Consumer Review Survey. For small businesses, the gain or loss of...
