by PawnMaster | Jun 25, 2018 | Customer Complaints, Customer Experience, Customer Focus, Customer Focused Business
A critical part of running a successful business is managing customers. If customers are served properly and they leave your business premises happy and satisfied, your business can grow and continue to succeed. However, if customers leave upset, it can really hurt...
by PawnMaster | Jun 22, 2018 | Employee, Employee Productivity, Management
As a business owner, managing people is by far the toughest responsibility of all. Every person is different, unpredictable, and motivated by a unique set of factors. And while good hiring practices will mean smooth sailing most of the time, every business owner will...
by PawnMaster | Jun 21, 2018 | Customer Focus, customer loyalty
How well is your retail store’s loyalty program working for you? What can you do to make your shoppers more loyal? Two recent studies have some valuable insights. Here’s what you need to know about trends in loyalty programs, why loyalty programs matter, and how to...
by PawnMaster | Jun 19, 2018 | Beyond the Shop
If you’re an owner or even a manager of a pawn shop, the one thing I would advise you to do is get out from behind the counter and stand in what I call the manager circle, which is a three-foot imaginary circle in front of the counter. Because, who do you want meeting...
by PawnMaster | Jun 18, 2018 | Gold, Gold Buying
The stronger dollar dampens demand for gold by making it costlier for buyers holding other currencies, while geopolitical uncertainty fuels interest in bullion as a safe investment. Spot gold was flat at $1,278.71 an ounce at 1434 GMT, while U.S. gold futures for...
