by PawnMaster | Mar 25, 2016 | Small Business Trends
How well does your company’s customer service measure up? Salesforce.com recently released a survey of nearly 2,000 global companies that are leaders in customer service. The study looked at common service benchmarks, service trends for the year ahead, and the factors...
by PawnMaster | Mar 24, 2016 | Small Business Trends
One of the more important aspects of an ecommerce business is shipping. If a company doesn’t have the right platform in place, getting the item a customer has ordered to them can be a problem, which can translate to high customer attrition rates. Shippo was...
